To help us run smoothly and continue providing exceptional service, we kindly ask all clients to respect our updated cancellation guidelines:
Pre-paid Treatments: A minimum of 48 hours’ notice is required for cancellations.
If less than 48 hours’ notice is given, the session will be redeemed.
All Other Appointments: A minimum of 48 hours’ notice is required.
Cancellations made within 48 hours will incur a 50% charge of the booked service.
Thank you for respecting our time and supporting our business.
At The Verve Lounge, our packages and promotions are thoughtfully created for returning clients who have completed three or more treatments with us.
For first-time clients seeking a relaxing and personalised experience, we always recommend starting with our Vibrant Skin Spa Facial, before guiding you into advanced treatments tailored to your skin needs.
Our therapists are trained to analyse your skin professionally and give honest, expert recommendations. We have a strict internal policy:
No force-selling. No pressure. Only education, guidance, and genuine care for your skin.
Our priority is always what is best for you.
Terms & Conditions for All Pre-Paid Packages, Promotions, and Treatments
All payments on packages and promotional items are non-refundable.
Promotions cannot be used alongside other discounts or offers.
Existing appointments cannot be converted to promotional offers.
Packages, promotions, and prepaid treatments cannot be exchanged for cash.
Cancellations—whether prepaid or not—must follow our 48-hour policy.
Cancellations made within 48 hours of the appointment will attract a cancellation fee, which varies based on the treatment and timing.
Over time, a small number of clients have taken advantage of our flexibility and generosity with promotions and packages. To protect the quality of our service, the time of our therapists, and the experience of all clients, it is essential that these policies are followed consistently.
Thank you for your understanding, respect, and continued support.
We are here to ensure your skin receives the very best care—every time.
